I’d never thought about employees as being a company’s “first customer,” until I spoke with Chris Hawker, CEO of Small Software. Chris is an inventor, entrepreneur and life coach who has been leading creative teams for two decades, and, at the beginning of the COVID-19 pandemic, he and team member Tanner Clayton, CTO recognized that software they’d been designing and developing could be used for covid-tracing and symptom tracking. “We wanted to help people,” Chris told me. Ev